According to a report, cybercrime has been highlighted as a challenge to the recovery of the travel and tourism industry.
World Travel and Tourism Council Codes to Resilience Reportlaunched in partnership with Microsoft, focuses on cybercrime protection and best practices.
He says risk mitigation should be a priority, as the industry is mostly made up of small and medium-sized businesses (80%) that are vulnerable to attacks.
The report reveals that 72% of SMBs across all industries in the UK, US and Europe have experienced at least one cyberattack.
Julia Simpson, WTTC President and CEO, said, “Technology and digitalization are playing a key role in making the travel experience smoother, from booking a vacation to checking in for a flight or boarding a cruise. .
“But the impact of cyberattacks carries enormous financial, reputational and regulatory risks.”
The study highlights four key areas that travel companies need to address to strengthen cyber protection, including securing identity data, understanding the impact of Covid and managing legislation.
He adds that educating and training staff and implementing a “zero trust approach” to cybersecurity can help prepare businesses to withstand attacks.
Devon Bryan, Global Director of Information Security for Carnival Corporation, said, “Cyber resilience isn’t about helping our organization recover from a cyber attack, it’s about fighting it.
Carnival identified a ransomware attack in mid-2020 that accessed customer and employee personal data.
The breach came weeks after a ransomware attack on CWT, with media reporting that the travel management company paid hackers $4.5 million.
Meanwhile, aviation technology specialist SITA experienced what it described as a “highly sophisticated” attack last year involving passenger data on its Horizon passenger service system.
The attack affected the loyalty programs of Singapore Airlines, Finnair and British Airways.